At Crazyswim Soldes, we’re as passionate about your satisfaction as you are about water sports! Our shipping and returns policies are designed to be as smooth and effortless as your movements in the water.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (€12.95)
    – Carriers: DHL or FedEx
    – Delivery time: 10-15 business days after dispatch
    – Tracking included
  • Free Shipping (for orders over €50)
    – Carrier: EMS
    – Delivery time: 15-25 business days after dispatch
    – Tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

Not completely satisfied with your purchase? No problem! Our return policy is as flexible as your swimming style.

Return Period

You have 15 days from the date of delivery to request a return or exchange.

Return Conditions

To be eligible for return or exchange, items must be:

  • In their original condition
  • Unworn, unwashed, and unused
  • With all original tags and packaging attached

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Swim caps (Bonnets de bain)
  • Worn swimwear (1 pièce or 2 pièces)
  • Sale items marked as « final sale »

Return Process

Follow these simple steps for a hassle-free return:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with the following information:
    • Subject line: « Return/Exchange Request – Order #[your order number] »
    • Item details: Product name, size, color
    • Reason for return
    • Your preferred solution: refund or exchange
  2. Receive return authorization with instructions and a return label (if applicable)
  3. Package your item securely with all original accessories and packaging
  4. Ship your return to our address:
    Crazyswim Soldes – Retours
    25 Avenue du Petit Bard
    Montpellier, FR 63418
    France

    For international returns: Please mark the package as « RETOUR MARCHANDISE » to avoid customs fees.

  5. Wait for processing – we’ll notify you once we receive and inspect your return

Refunds

Once your return is received and inspected:

  • Refunds will be processed within 5-10 business days
  • The amount will be credited to your original payment method (Visa, MasterCard, JCB or PayPal)
  • Original shipping costs are non-refundable unless the return is due to our error

Exchanges

For exchanges:

  • We’ll ship your new item as soon as we receive and validate your return
  • Additional shipping costs for exchanges to other countries or for more expensive items are your responsibility
  • If the exchanged item is less expensive, we’ll refund the difference

International Returns

For customers outside France:

  • Return shipping costs are your responsibility unless the return is due to our error
  • We recommend using a tracked shipping service
  • Please declare « RETOUR MARCHANDISE » on the package to avoid customs fees

Important Note

Returns without prior authorization may not be accepted. For any questions about our return policy, don’t hesitate to contact our team at [email protected].

We’re here to help with the same energy you put into riding the waves!

The Crazyswim Soldes Team
Your partner for high-performance aquatic equipment